Privacy Policy

Drop Raze ("we," "us," or "Site") respects your privacy. This Policy explains how we collect, use, share, and protect personal information when you visit https://dropraze.com or purchase from us.

We gather data to improve your experience, process orders, and provide support. Personal Information means data that identifies you, such as device details (browser type/version, IP address, time zone, cookies, viewed pages/products, searches, Site interactions), which we collect automatically via cookies, logs, beacons, and pixels to ensure the Site works properly and analyze usage for improvements—this is shared with Shopify, our platform provider. Order details like your name, billing/shipping addresses, payment information (e.g., card numbers), email, and phone are provided by you at checkout; we use them to process payments, ship orders, send confirmations, prevent fraud, and send preference-based marketing, sharing only with Shopify. Support information, including contact details, query descriptions, and request info submitted by you via our channels, is used to resolve issues and shared with Zendesk, our support tool.

We use your information to sell and promote products, handle payments and shipping, communicate updates/offers, detect fraud, and analyze Site performance. We share it only as needed with service providers like Shopify (e-commerce platform) and Zendesk (support); review their policies for details. We share for legal reasons to meet laws, subpoenas, or protect rights/safety, but never sell your data to third parties.

We retain data only as long as needed for these purposes or required by law (e.g., tax records). We make no automated decisions with legal impact; Shopify uses limited automation for fraud checks. Cookies enhance functionality and analytics see our Cookie Policy; we ignore "Do Not Track" signals. For SMS marketing, opt in for texts and reply "STOP" to unsubscribe; no data selling. We'll post changes here, with email notice for major updates. Contact support@dropraze.com.