Refund policy

30-Day Money-Back Guarantee

We want you to love your Home Pilates Kit. If you're not happy with your order, contact us within 30 days of delivery at ppnewagain@gmail.com with your order number.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or give you a full refund. You don't need to send the item back.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send you the return address and instructions. Return shipping costs are paid by the customer, and the original shipping charge (if any) is not refundable.

Refunds

Once your return is received, or your damaged-item claim is approved, we'll refund your original payment method within 5-10 business days. Your bank may take a few extra days to show it.

Questions

Email us at ppnewagain@gmail.com. We reply within 1 business day.